Shipping
For the moment, Retrosew ships to Canada and the US only, with local (Ottawa, ON) orders available for pick-up or delivery at no extra charge.
Shipping on your order will be calculated after your order is received, and will be included in the quote sent to you before your order is processed.
Shipping on your order will be calculated after your order is received, and will be included in the quote sent to you before your order is processed.
Returns
If an item needs repair due to a manufacturing error on Retrosew's part (e.g., broken zipper, missing hook or eye, a faulty seam), we will repair the item for free, minus shipping charges, if returned within 30 days of receipt.
Orders for specific sizes are non-refundable, since you are responsible for providing the accurate sizing. Check the Before You Buy page for a guide to proper body measuring.
Orders for specific sizes are non-refundable, since you are responsible for providing the accurate sizing. Check the Before You Buy page for a guide to proper body measuring.
Payment
Retrosew accepts Paypal for shipped orders, and cash or Paypal for local hand-delivered or picked up items. Your invoice will contain a link to make a secure payment via Paypal (even if you don't have a Paypal account). Please note, no order will be started prior to receipt of funds.